Introduction
FareShare Junk Removal ("FareShare", "we", "us", or "our") operates the website faresharemoving.ca. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services, in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
We collect personal information that you voluntarily provide to us when you fill out a form on our website, including:
- Name - to identify you and personalize our communication
- Phone number - to contact you about your quote request
- Email address - to send you a quote or follow up on your request
- Service type - to understand what junk removal service you need
- Message details - any additional information you share about your job
How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your quote requests and inquiries
- To schedule and provide junk removal services
- To communicate with you about your booking or service
- To improve our website and customer experience
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:
- Essential cookies - required for the website to function properly, such as remembering your cookie consent preference
- Analytics cookies - help us understand how visitors use our website so we can improve it
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete them. However, disabling cookies may affect the functionality of our website.
Third-Party Services
We use the following third-party services to operate our website:
- EmailJS - to process and deliver form submissions from our website to our email. When you submit a form, your information is transmitted through EmailJS servers. View their privacy policy at emailjs.com.
- Google Fonts - to display fonts on our website. Google may collect your IP address when fonts are loaded.
- OpenStreetMap - to display a map of our location. OpenStreetMap may collect usage data when the map is loaded.
- Netlify - our website hosting provider. Netlify may collect server logs including IP addresses.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, typically for the duration of our business relationship plus any applicable legal retention period. Quote request data is retained for up to 12 months to allow for follow-up and service improvement.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption to secure data transmitted between your browser and our servers. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights Under PIPEDA
Under Canadian privacy law, you have the right to:
- Know what personal information we hold about you
- Request access to your personal information
- Request correction of inaccurate information
- Withdraw your consent for us to use your information
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, please contact us using the information below.
Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will promptly remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Business: FareShare Junk Removal
- Owner: Nadeeshan Lankamal Alwis
- Address: 7a Howlett Avenue, St. John's, NL, A1B 1K8
- Phone: (709) 689-2330
- Email: faresharemoving@gmail.com